Type:  Remote, Full-Time

About the Opportunity

Glover Trade’s Customer Support team is the face and voice of our company. As a Customer Support Specialist, you will engage with users worldwide, answer their questions, resolve issues, and help shape our product based on user feedback. If you’re empathetic, solution-oriented, and love making a difference, you could be the perfect fit.

Day-to-Day Responsibilities

• Respond to customer inquiries via email, chat, and community forums in a helpful and timely manner
• Provide clear guidance on account setup, trading features, and troubleshooting
• Work closely with our engineering and product teams to escalate issues and contribute feedback for improvements
• Document FAQs and help center articles to scale support and empower users
• Track common issues, report bugs, and suggest ways to improve user experience
• Become a Glover Trade “power user,” actively testing new features and giving internal feedback

What We Value

• 1+ year in customer service, preferably in tech or finance
• Excellent written and verbal English; additional languages a plus
• Problem-solving skills, patience, and empathy in communication
• Fast learning and tech savvy, able to adapt to platform changes
• Ability to work independently in a remote-first, asynchronous team

Top Benefits

• Growth pathways into operations, product, or training roles
• Flexible scheduling and remote work
• Wellness and learning stipends
• Regular team check-ins and performance feedback